Shipping policy

ast updated: 3 October 2026

At Raw Faith Apparel, we aim to make ordering your favourite Christian-inspired clothing as simple as possible.

Our products may be produced and fulfilled by third-party fulfilment partners through Printify. This means your order may be produced at a fulfilment facility selected according to product availability, destination and other fulfilment considerations.

1. Order Processing and Production

Because many of our products are made to order, your item needs to be produced before it is shipped.

Production times can vary depending on the product, fulfilment location and order volume.

Estimated production and delivery times shown on our website or at checkout are estimates and are not guaranteed delivery dates.

During busy periods, including Christmas and other peak periods, production and delivery may take longer than usual.

2. UK Delivery

We offer delivery to customers in the United Kingdom where the relevant product and fulfilment service are available.

The available delivery options and shipping costs will be displayed at checkout before you complete your purchase.

Delivery times can vary depending on the product and fulfilment provider.

Once your order has been dispatched, you will receive tracking information where tracking is available.

3. International Delivery

Where international delivery is available, shipping options and costs will be displayed at checkout.

Delivery times vary depending on the destination, fulfilment location, shipping method and local postal services.

International deliveries may take longer than UK deliveries.

4. Customs, Duties and Taxes

For international orders, your order may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Where applicable, these charges may be the responsibility of the customer.

Raw Faith Apparel cannot control or predict customs charges imposed by another country.

Customers are responsible for ensuring that they are able to receive imported goods in their country.

5. Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Tracking information may take some time to update after the parcel has entered the postal or courier network.

6. Delivery Delays

Although we aim to provide accurate delivery estimates, delays can occasionally occur because of circumstances outside our reasonable control.

These may include:

  • Postal or courier delays
  • Severe weather
  • Strikes
  • Customs delays
  • High seasonal demand
  • Production delays
  • Incorrect or incomplete delivery information
  • Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us and we will investigate the situation.

7. Incorrect Delivery Information

Please check your delivery address carefully before completing your order.

If an order has not yet entered production, we may be able to correct an incorrect address.

Once an order has entered production or has been dispatched, we may not be able to change the delivery address.

If an order is returned to us or the fulfilment provider because an incorrect or incomplete address was provided, additional delivery charges may apply before the order can be sent again.

8. Lost or Missing Orders

If your order does not arrive within the expected delivery timeframe, please contact us so that we can investigate.

Where tracking is available, we may use the tracking information to determine the status of your order.

If an order is confirmed as lost in transit, we will work with our fulfilment and delivery partners to determine the appropriate solution.

Nothing in this policy affects your statutory consumer rights.

9. Split Shipments

If your order contains multiple products, they may occasionally be produced or shipped separately.

This can happen where products are fulfilled by different facilities or become available at different times.

You may therefore receive more than one parcel for a single order.

10. Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as possible.

Where appropriate, please provide photographs of the packaging and the damaged product so that we can investigate the issue with the relevant fulfilment or delivery provider.

11. Contact Us

If you have questions about the delivery of your order, please contact:

Raw Faith Apparel
Website: rawfaithapparel.co.uk
Email: RawFaithApparel@hotmail.com

Please include your order number when contacting us about an existing order.

12. Statutory Rights

Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.