Refund policy
Last updated: 3 October 2026
At Raw Faith Apparel, we want you to be happy with your purchase. If you have a problem with your order or change your mind about your purchase, please contact us and we will help you with the appropriate return or refund process.
Nothing in this policy affects your statutory rights under UK consumer law.
Change-of-Mind Returns
For online purchases, UK consumers generally have the right to cancel their order within 14 days of receiving the goods, without giving a reason.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
Returned items should be:
- Unworn
- Unwashed
- In their original condition
- Free from damage, stains or excessive handling
- Returned with original packaging and labels where reasonably possible
You may inspect clothing as you would reasonably be able to in a shop. If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may be entitled to make a deduction from the refund where permitted by law.
Personalised or Customised Products
The statutory cancellation right may not apply to products that have been made to your specifications or clearly personalised, where the applicable legal exception applies.
This does not affect your legal rights if a personalised or customised product is faulty, damaged or not as described.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs showing the problem.
We will assess the issue and provide an appropriate remedy in accordance with your statutory rights, which may include a repair, replacement or refund.
Please contact us before returning a faulty, damaged or incorrect item.
Return Postage
For a change-of-mind return, the customer is generally responsible for the cost of returning the goods, unless we have agreed otherwise.
If an item is faulty, damaged or incorrect, please contact us before returning it so that we can arrange the appropriate solution.
Refunds
Once a returned item has been received and assessed, we will process any refund that is due.
Where you exercise your statutory cancellation right, we will refund the applicable amount to your original payment method in accordance with UK consumer law.
Where applicable, the original standard delivery charge will also be refunded. If you selected a more expensive delivery option, we are generally not required to refund the additional amount above the least expensive standard delivery option.
Exchanges
We do not guarantee exchanges for different sizes or colours.
If you have ordered the wrong size or colour, please contact us and we will explain the available options.
Sale Items
Sale items have the same statutory rights as full-price items.
A reduced price does not remove your rights if an item is faulty, not as described or otherwise fails to meet the requirements of applicable consumer law.
Print-on-Demand Products
Some Raw Faith Apparel products may be produced and fulfilled by third-party manufacturing and fulfilment partners on our behalf.
Your purchase is still with Raw Faith Apparel, and if there is a problem with your order, please contact us directly. We will deal with the issue on your behalf.
Contact Us
If you have any questions about a return or refund, please contact us through the contact details provided on our website.
Raw Faith Apparel
Website: rawfaithapparel.co.uk
Your Statutory Rights
Nothing in this policy is intended to exclude, restrict or replace any rights you have under applicable UK consumer protection law.